Store Policies

For your convenience, Personal Defense Solutions gladly accepts Mastercard, Visa, Discover and American Express credit cards for online purchases. For your convenience, we also accept payment via PayPal. Please know that all credit card information is encrypted for safe, secure transmission via our Secure Server, so your information is always protected.

Please note that it is our policy to charge your credit card at the time your order is placed. The reason we do this is that we want to confirm that the credit card is good and that the funds are there before we are committed to the order.

ALL SALES ARE FINAL. WE WILL NOT ISSUE REFUNDS AFTER YOU PLACE YOUR ORDER. When you order a holster, we assume you want that holster and that you understand the average delivery time for that holster; that is, how long the wait will be to receive your holster. Holster delivery times are given below.

We stand behind every product we sell. Your satisfaction is very important to us. If a product you receive from us is defective, or does not work as described, you should call us at 215-938-7283, or email us so that we can remedy the problem. We will replace defective products at our discretion based upon our assessment of the problem.

We stand behind every product we sell. Your satisfaction is very important to us. If a product you receive from us is defective, or does not work as described, you should call us at 215-938-7283, or email us so that we can remedy the problem. We will replace defective products at our discretion based upon our assessment of the problem. We do not issue refunds.

If you order a product, we assume that you want that product and that you wanted to order it. Therefore, all sales are final.

We respect the privacy of our customers. The information we gather is used to process your transactions and improve the services we provide to you. This information includes name, address, e-mail address, credit card information and information about your purchases. This information is used by our company only and will not be sold. You may also receive periodic printed or e-mail communications from us about new products and services, discounts, special promotions or upcoming events.

ALL of the concealed carry holsters we sell are custom made to order for you and are drop-shipped directly to you from the factory. There are just too many handguns and too many holsters to keep in stock for immediate shipment.

Wait times for Alessi Holsters, custom made for you and dropped shipped directly to you from the Alessi factory, are approximately TWO Months.

Wait times for Gould & Goodrich Holsters, custom made and dropped shipped directly to you from the G&G factory, are approximately ONE to TWO months.

Wait times for Don Hume Holsters, custom made for you and dropped shipped directly to you from the Don Hume factory, are approximately FIVE months.

Thank you for your business and understanding.

God Bless.
Dr. Bruce Eimer
President, PDS, LLC.